Software Installations

Lockwood's software is distributed in installation kits, which are compatible with Windows Installer. Windows Installer manages the installation and removal of applications by applying a set of centrally defined set-up rules during the installation process. These set-up rules define the installation and configuration of the installed application, in addition to being used to modify, repair and remove existing applications. The Windows Installer technology consists of an installer service for the Windows operating systems and the package (.msi) file format used to store information regarding the application set-up and installations.

By distributing Lockwood's software modules via downloadable Windows Installer installation kits, Lockwood enables customers to self-install the software without the assistance of an onsite Lockwood engineer. Customers are provided with unique accounts on Lockwood's web site where they are given instructions on how to download software installation kits for each software module acquired from Lockwood. Each kit comes with easy-to-understand installation instructions.

To start the software download each new customer needs to obtain a customer account. This is accomplished as follows:

  1. Log on to www.lockwoodtechnology.com
  2. From the menu, select Downloads
  3. Select the Register option (on the left hand side of the screen)
  4. Fill out the required information on the Sign-up form
  5. The customers account will be assigned with a password within 1-2 days - an auto-generated notification will be sent out, when the password assignment is completed
  6. Using the newly created account and password, select the desired software module to be downloaded and download the installation kit

For a description of each software module, please see System Overview.pdf and Product Description.pdf in the Manuals folder. Modifications and error resolutions are located in ReleaseNotes.txt. It is recommended that customers carefully review this document before installing any software module.

Please read our page on installing client/server applications for installation steps.

All questions regarding installations should be addressed to:

Lockwood Technology
25 Constitution Drive
Bedford, NH 03110-6059
local (USA) (603) 472.2349 toll free(USA) (877) 276.5848 Intl 001 (603) 472,2349
techsupport@lockwoodtechnology.com